Privacy & Cookies

Our policy is to respect and protect the privacy of anyone who visits the website

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It also provides details of our cookies policy.

Who is the data controller?

For legal purposes, the data controller is Water UK and correspondence may be addressed to Web Admin, Water UK, 3rd Floor, 36 Broadway, London SW1H 0BH or by email to:

Information we collect from you

  • Information that you provide by filling in forms on the site. This includes information provided at the time you register for access to the members’ area of the site (including updates). We may also ask you for information and when you report a problem with the site.
  • If you contact us (by post, email or any other method), we may keep a record of that correspondence.
  • Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

All personal data will be held in a secure manner and will not be used for marketing purposes or used for any purpose not stated in this Privacy Policy without your permission. We will not send personally identifiable information about you to other organisations, companies or people.

We will not otherwise sell or pass your personal data on to any third parties.

IP addresses

During your use of the site we may collect information about your computer for system administration, including where available your IP address, operating system and browser types, This is statistical data about our users’ browsing actions and patterns and does not identify any individual.


The Water UK website uses cookies to improve your browsing experience and help us improve the website for all. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. As the law requires, we ask for your consent to the use of cookies when you first use the site.

We use the following types of cookies on this website:

Strictly necessary cookies These are cookies that are required for the operation of the website, for example to track information about which server is providing you with content.

Performance cookies These cookies allow us to recognise and count the number of visitors to the website, and see how visitors move around the website when they are using it. This helps us to improve the way our website works.

You can find more information about the individual cookies we use, including how long they will be stored on your browser or hard drive, in the information below.

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For a guide to disabling cookies, see However, if you use your browser settings to block all cookies, you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit the website.

More information about the individual cookies in use on the website

Performance cookies

Google Analytics uses this cookie to keep track of the number of times a visitor has been to the site, when they first visited and when they last visited. Duration: 2 years.


Google Analytics uses these two cookies to establish a user session. __utmb records the timestamp of a visitor’s entry on the site, while __utmc records the timestamp when the visitor leaves the site. If either of these two cookies is absent, further activity by the user initiates the start of a new session. Duration: 30 minutes.

This cookie is used to keep track of where the visitor came from. This could be from a search engine, a link clicked on from a particular site, a link from an email etc. It also records the visitor’s geolocation. Duration: 6 months.

Functionality cookies

This cookie is created by the ‘AddThis’ script which provides the Google+/Twitter/Facebook integration. This cookie is used to ensure visitors see updated counts of posts if they share a page and return to it before AddThis updates their count cache. No data from this cookie is sent back to AddThis. Duration: 2 years.

This cookie is placed by the content management software (Drupal) to remember display preferences. Duration: 1 year.

This cookie is placed by the content management software (Drupal) to define the size of the administrative toolbar. Duration: 1 year.

This cookie is set to detect whether the user’s browser is JavaScript compatible. Deleted when the browser is closed.

This cookie is set once the user has viewed the cookie notification message. This is used to stop this notification displaying every time a user re-visits the site. Duration: 1 year.

SESS*random characters*
This is a session cookie created by the content management software (Drupal) which is set when a user browses anonymously on the site. This is used to check if the user is logged in at any point. Duration: 23 days.

 Use made of the information

We use information held about you in the following ways:

  • to enable us to tailor the site to your particular interests
  • to ensure that the content from the site is presented in the most effective manner for you and for your computer
  • to allow registered members of the website to participate in interactive features of our service.

We may also monitor user traffic on an aggregate basis in order to help us develop and improve the site for the benefit of all users. This data does not contain personal information. Please note in particular that statistical records are maintained of pages visited by users whether or not they have subscribed for any of our services.


We take reasonable steps to ensure that data transmitted to the site and stored by us is not accessed by unauthorised third parties. However, you accept the risk that such data transmitted electronically to the site or otherwise may be intercepted before reaching the site or accessed from our data storage by third parties not authorised by us and may be exploited unlawfully by such unauthorised third parties.

Once we have received your information, we will use reasonable endeavours to keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosures of your information.


The site has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with these policies before you use or submit any personal data to these websites.

Changes to our Privacy & Cookies Policy

Any changes we may make to our Privacy & Cookies Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact us

Questions, comments and requests regarding this Privacy & Cookies Policy are welcomed and should be addressed to: Web Admin, Water UK, 3rd Floor, 36 Broadway, London SW1H 0BH.

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